We previously posted what custody should know about medical. Here’s the other side.
When you work in correctional health, it’s easy to focus on your own team’s goals—getting through sick call, meeting mental health needs, documenting properly. But for jail commanders or other custody leaders, the job is different. They’re responsible for everything—security, operations, and safety for everyone behind the walls.
To medical and behavioral health staff, some topics might seem minor or even bureaucratic. But for the commander, these “little things” are often early warning signs that a facility is slipping out of control. Here are 10 things most jail commanders take very seriously—and why.
Key Control
Lost keys are a security emergency. Jail commanders expect staff to treat keys like weapons—because that’s exactly what they can become in the wrong hands.
Radio Use
Radios are lifelines in emergencies. Expect strict rules on who gets one, how to use it, and when to talk. Improper use isn’t just annoying—it’s dangerous.
Staff Attire and Dress Code
Uniforms aren’t about fashion. They signify professionalism and chain of command. Clothing that blurs lines (like hoodies, clogs, or mixed scrubs) can cause confusion or even safety concerns.
Inmate Complaints About Property or Commissary
Seems trivial—but complaints about socks or soap can spark unrest. If medical decisions intersect with property (e.g., needing certain shoes), communicate clearly with custody.
Door Propping
A door left open for convenience is a serious breach. Even in the clinic, this practice makes commanders uneasy—it opens the door (literally) to escapes, assaults, or contraband.
Logbook Entries
If it’s not documented, it didn’t happen. Custody relies on accurate logs to track movements, incidents, and legal protection. Medical and mental health teams should ensure their side of the story is included when needed.
Standing Around in Hallways
Blocking sight lines or gathering in doorways, even briefly, can trigger concerns. Keep traffic flowing and avoid lingering in blind spots or security zones.
Shift Change Etiquette
Custody shift change is sacred. Delays, handoffs, or confusion during these windows can cause communication breakdowns and safety gaps. Wrap up on time and avoid unnecessary overlap.
Chain of Command
Correctional facilities run on hierarchy. Jumping the chain—intentionally or not—can damage trust. If something needs to escalate, give the commander a chance to solve it first.
Fire Drills and Emergency Protocols
These are not optional. In emergencies, every second counts. Being prepared (and visibly taking it seriously) builds credibility and keeps everyone safer.
Why This Matters
Understanding the commander’s perspective builds credibility, improves teamwork, and increases your effectiveness in a high-stakes environment. It shows respect—and earns it.